![]() ![]() In the WhatsApp business app, these automated messages are available only in the form of “Greeting Messages” where a business can just set up an automated greeting message for the first customer interaction.īut with WhatsApp bot and APIs, businesses can set up custom flows for different conversation stages, create custom messages, reduce the response time, and can answer most commonly asked questions without human intervention.Īs more people are moving towards online shopping and bookings, the number of queries related to order confirmation, tracking, cancellation, and the refund has seen a huge spike. Response time on WhatsApp can be reduced by using automated messages. A low response rate creates more satisfied customers who tend to stick with a brand longer than usual and spend 14% more. The average First Response Time (FRT) for a live chat in all industries is 1 minute and 36 seconds. Here are the top 5 reasons, why you should use WhatsApp bots for your business: 1. Deploying chatbot on platforms like WhatsApp enables businesses to assist their customers wherever they are, with ease. In fact, 67% of consumers prefer using messaging apps when interacting with a business. WhatsApp as a messaging channel has gained popularity amongst today’s digital customers. ![]() To see the example of WhatsApp chatbot from Freshchat, click on the banner below. Whatsapp bots can be integrated into the app using WhatsApp Business API and make it super easy for customers to reach businesses. The response can be in the form of a greeting message or predefined answers to the most commonly asked questions and helps businesses respond to the queries in real-time. This article will help you understand what a WhatsApp bot is, how it can help your business, how to build a WhatsApp bot without writing a single line of code, and – last but not least – all the tools you’ll need to set-up WhatsApp bots for your business.Ī WhatsApp bot (WhatsApp chatbot) is a computer program designed to automatically respond to customers’ queries, within Whatsapp. Instead, if you are an existing user of Whatsapp Business API or want to begin now, you will need to use a chatbot builder to create customized bots and deploy these bots into Whatsapp The only problem is that you can’t directly build chatbots within Whatsapp itself. It’s clear that adding Whatsapp and chatbots can boost your support efficiency, but the benefits are significantly multiplied by creating chatbots in Whatsapp itself. Meanwhile, 90% of the businesses that use chatbots in their support strategy report faster complaint resolution and happier customers, as many of the most frustrating aspects of support like waiting for an agent or having to repeat purchase details are done away with. Well, 64%¹ of people (including me) prefer messaging over emails or phone calls, and in an era where WhatsApp has more than 2 bn users in 180 countries, reaching out to customers on their preferred messaging channel has become more critical than ever. What is your go-to channel to reach out to a business – email, call, or real-time messaging apps like Whatsapp? How to Build a WhatsApp Bot? ![]()
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